Improving our customer satisfaction is something we are driven by at Cube, which is why we are always looking for new ways in which this can be achieved.
Recently, we were able to provide our customers with greater traceability on their projects by designing our very own in-house production management system. Our new production management system allows our management team and team leaders real-time information of job status, gateway progress through the manufacturing system, as well as storing notes and specific details on each project. By deploying the production management system, we are demonstrating our commitment to continual improvement, and enhancing our traceability which is so vital for our AS9100 Rev D accreditation. You can find out more about our AS9100 accreditation in our blog: “We’re approved to Revision D of the AS9100!”
The data in the system allows us to make critical decisions on capacity and demand of our assets and minimizes the reliance on our team members to be present and recite this information at each meeting. Being cloud-based, the system can be updated wherever there is internet access, giving the sales and design teams the ability to work remotely on customer sites while relaying information back to the management team at base.
We designed the new production management system after recognising the need to improve our aerospace and defence project management capabilities from an internal review of our QMS (Quality Management System). The new management system now gives greater visibility on complex projects in both the aerospace and automotive sectors. Below is an example of how this has helped one of our clients:
A few months ago, we were asked to manufacture a number of parts for a large defence contract our client had won on a five-year basis. There were 37 parts per vehicle, with sizes ranging from 300mm x 300mm up to 2,500mm, all requiring multi-axis machining and were needed on a monthly basis in batches of five. However, the client had difficulty with finding a manufacturer at first, one who had the capacity in one location and an organised delivery schedule to help take on the project. Therefore, we helped by implementing the production management system so that we could track the lifecycle of the process through to the delivery. This resulted in a commitment to continuous improvement through the use of machine optimisation, implementation of jigs and fixtures. You can find out more about this project by visiting: ‘Case Study: Defense Project’
If you have a project that requires greater traceability, why not get in touch and we can see how we can help?
11th April 2018